Rédaction Africa Links 24 with La rédaction
Published on 2024-03-01 12:39:01
Despite all the complaints and alerts, the national company Air Senegal has still not changed its recurrent behavior. The issue for many customers, who generally prefer the local option for reasons of patriotism, is the handling of their luggage, which is becoming more and more problematic day by day. For instance, customers of flight HC403 from Thursday night to Friday morning, which departed from Dakar at 1:30 am to arrive in Paris at 7:30 am, once again complained about Air Senegal’s “baggage service”. On average, 33 pieces of luggage are lost by customers, causing difficulties for those who have connecting flights. Some customers, feeling helpless, face an indescribable chaos with the services of the Senegalese company, which is once again under scrutiny. What is most disheartening is that the staff, with a noticeable arrogance, ignore the urgent needs of the customers, who unfortunately find themselves in distress. Air Senegal “promises” to load the luggage onto the evening flight amidst the desperate pleas of its customers. Last December, passengers spent over 24 hours at the Cap Skirring airport with a lackluster support system, prompting some to give up on their flight and take the road instead to ensure they would arrive on time for activities in Dakar. These incidents are evidently recurring occurrences for the company, and customers are eagerly awaiting strong measures to be taken.
Read the original article(French) on Senegal Direct
