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Nigeria: NCC, CBN set to roll out refund plans for failed airtime, data transactions — Africa Links 24

Nigeria: NCC, CBN set to roll out refund plans for failed airtime, data transactions — Africa Links 24

Africa Links 24 with Agency Report
Published on 2026-01-08 20:55:37

The Nigerian Communications Commission, NCC, and the Central Bank of Nigeria, CBN, have drawn up a framework to address consumer complaints arising from unsuccessful airtime and data transactions.

The NCC’s Head of Public Affairs, Nnenna Ukoha said this in a statement on Thursday in Abuja.

Mrs Ukoha said that said that these failed transactions happen during network downtimes, system glitches, or human input errors.

Mrs Ukoha said that the framework was the outcome of several months…

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