Africa Links 24 with Nishi Felton
Published on 2026-02-15 08:37:12
Namibia Institute of Public Administration and Management (Nipam) executive director Heroldt Murangi says the institution is failing its customers at the basics.
This is as Nipam on Thursday launched its new customer service charter, aiming to strengthen accountability and enhance stakeholder engagement.
“We are currently failing at the basics,” Murangi told staff at the launch.
He said it can take three years to issue a training certificate, despite the new charter committing…
Read the Full article on The Namibian
