Africa Links 24 with Feni Hiveluah, The Namibian
Published on 2024-09-02 10:00:03
A Bank Windhoek Customer Satisfaction Survey shows an increase in overall satisfaction score and ease of doing business rating from 76% last year to 77% in 2024.
In addition, brand affinity reached an impressive 84%. This was confirmed in a statement by the bank on Monday.
“The survey results showed that Bank Windhoek had an outstanding Net Promoter Score (NPS) of 46% compared to 45% in 2023, surpassing the industry benchmark of 31%,” noted the statement.
The bank’s executive officer of…
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