Kenya: Kenya Power Reveals Common Mistake Kenyans Make When Entering Tokens & How to Fix

Rédaction Africa Links 24 with Kenyans.co.ke
Published on 2024-02-18 15:57:10

Running out of Kenya Power tokens and having trouble reloading them is a common issue for many consumers. Often, when the Customer Interface Unit (CIU) is not connected to power, it can be challenging to reload tokens. This can result in the need to rely on neighbors for assistance in order to be able to reload tokens. However, Kenya Power has provided some solutions to help consumers overcome this issue.

One of the main reasons for the failure to reload tokens is when the CIU is not connected to power. To resolve this, Kenya Power advises consumers to check and ensure that the CIU is connected to a power source and that it has new batteries. It is important to note that the CIU should be connected to the same socket it has been using all along, and it should not be connected to multiple sockets. This is because the CIU requires well-powered batteries to communicate with the meter, and using the same socket consistently is crucial for successful token loading.

In addition to the issue of the CIU not being connected to power, there are other challenges that consumers may encounter. For example, if the meter does not have power, the meter box should be blinking red. If there is no light at the meter box, this should be reported as a power outage to Kenya Power. Additionally, if the breaker is off, consumers should switch it on and attempt to load their token again.

It is also important to ensure that the meter has new batteries if it keeps going off when using the keypad on the CIU. Following these steps can help consumers overcome the challenge of reloading Kenya Power tokens and avoid the inconvenience of relying on neighbors for assistance.

Overall, it is essential for consumers to follow the guidelines provided by Kenya Power in order to successfully reload tokens and avoid unnecessary challenges. By ensuring that the CIU is connected to power, has new batteries, and is using the same socket consistently, consumers can avoid the hassle of running out of tokens and the need to rely on others for assistance. Reporting any power outages and ensuring that the meter has power are also crucial steps in overcoming token reloading challenges.

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