Kenya: Kenya Power Outlines Steps to Reverse Wrong Electricity Token Payments

Kenya Power has outlined the process customers can follow to reverse or reallocate funds after mistakenly purchasing electricity tokens.

The clarification came after a customer took to social media seeking help, explaining that he had unintentionally used money intended for rent to buy electricity tokens and wanted the transaction reversed.

“Hello Kenya Power, I have bought tokens instead of paying my rent. Can you reverse the money?” the customer asked in a post that quickly attracted…