Rédaction Africa Links 24 with Kenyans.co.ke
Published on 2026-09-02 13:37:00
A court in Nairobi has ruled that banks can be held liable for losses suffered by customers when weak account verification systems enable fraud.
The Milimani Small Claims Court ordered a bank to refund a customer Ksh511,000 after fraudsters used his stolen identification documents and phone to access his account.
According to the court, the bank had failed in its duty of care by allowing a new digital banking profile to be created on an account that had previously been operated…
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