Ghana: MTN Ghana launches self-service SIM swap to enhance customer convenience, security

MTN Ghana has officially launched a nationwide self-service SIM Swap solution, allowing customers to replace their SIM cards independently through digital channels without visiting a service centre.

The launch event, attended by representatives of the Mobile Money Advocacy Group Ghana and officials from the National Communications Authority (NCA), formed part of the commitment to innovation, convenience, and improved customer experience.

Speaking at the event, the Chief Customer Relations…