Rédaction Africa Links 24 with Emmanuel Tornyi
Published on 2024-02-01 07:56:00
The Electricity Company of Ghana (ECG) has issued a statement warning customers of the consequences of attempting to physically prevent or deliberately frustrate ECG teams from assessing assigned meters. According to the statement, any such attempts will lead to the disconnection of the service to the customer’s house. ECG is aiming to build confidence in the bills it delivers to customers by capturing consumption readings to ensure they sync with what ECG agents have been reading, in order to produce actual bills and collect arrears owed by customers.
In addition to emphasizing the consequences of hindering ECG teams, the company has urged customers to verify ECG personnel’s identification cards during visits to maintain credibility and avoid encountering imposters. Furthermore, ECG has implemented a meter auditing exercise, known as Operation Fix the Bill, Pay the Bill, which commenced in November of last year. This operation aims to generate revenue and minimize power losses, involving the dispatch of ECG personnel to assess the integrity of meters and customer connections across their operational areas.
The statement from ECG highlights the company’s commitment to ensuring accurate billing and efficient service delivery to its customers. By conducting meter audits and addressing issues related to meter integrity and customer connections, ECG aims to enhance its billing processes and collect outstanding payments from customers. The company’s focus on building confidence in its billing system is essential for customer satisfaction and trust.
In light of the meter auditing exercise, customers are reminded of the importance of cooperating with ECG teams during meter assessments and allowing them to carry out their duties without interference. It is essential for customers to recognize the significance of accurate consumption readings and meter integrity, as these factors directly impact the billing process and the collection of arrears owed by customers.
The image included in the statement showcases the significance of ECG’s efforts to communicate with customers and promote transparency in its operations. As part of its commitment to reliable and efficient service delivery, ECG utilizes visual elements to convey important messages to its customers, reinforcing the importance of adherence to the company’s guidelines and procedures.
In conclusion, the statement from ECG serves as a reminder to customers regarding the consequences of hindering ECG teams from conducting meter assessments. By emphasizing the importance of accurate billing and revenue generation, ECG aims to instill confidence in its billing system and promote cooperation from customers. The company’s commitment to addressing meter integrity and customer connections demonstrates its dedication to efficient service delivery and customer satisfaction. Customers are encouraged to adhere to ECG’s guidelines and cooperate with the company’s personnel to ensure the accurate assessment of meters and the successful collection of arrears owed.
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