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Published on 2024-01-28 13:31:17
In order to embrace technological advancements, ECG has shifted its services to online platforms, centralizing them within the ECG Mobile App. This move aims to streamline processes, reduce paperwork, and provide a more accessible and efficient service delivery mechanism for the benefit of its customers.
As part of this transition, ECG emphasizes the importance of customers providing precise and active contact details during the application process. All communication regarding new connections, separate meters, and additional loads will be conducted exclusively through the telephone numbers provided by customers.
In a statement, ECG highlighted that “Customers should note that all responses regarding their applications will be communicated to them through their contact telephone numbers provided.” Hence, customers are urged to provide accurate information when applying for the service.
Additionally, ECG encourages its customers to avail themselves of the ECG Mobile App for a hassle-free experience when dealing with any service-related matters. The app will serve as a centralized platform for various customer interactions and transactions, further enhancing the overall customer experience.
Further updates, announcements, and user guides for the ECG Mobile App and other online platforms will be shared on ECG’s official website and social media channels. By keeping customers informed and engaged, ECG aims to ensure a smooth and efficient transition to online service delivery.
With the rise of digital services, ECG remains committed to prioritizing customer satisfaction and convenience, making it a priority to align with the evolving technological landscape. As the world continues to progress towards digitalization, ECG is dedicated to providing its customers with innovative and user-friendly solutions.
