Ghana: Bank staff urged to desist from disclosing customer information to 3rd parties

The Nifahene of the Berekum Traditional Area, Nana Kusi Yeboah II, has raised concerns over alleged breaches of customer confidentiality by staff of some banks.

According to him, the alleged disclosure of customers’ confidential banking information, including account balances, was discouraging many people from patronising formal financial services, particularly in rural communities where trust remained critical to the success of the financial inclusion agenda

Nana Yeboah II, who made the…