Rédaction Africa Links 24 with wissam.a
Published on 2024-03-09 16:37:00
In a recent communication, the company Algeria Ferries informed its customers of important changes made to its maritime crossing program, directly affecting the Oran-Alicante-Oran route. These adjustments come at a time when the reliability of the company’s services is crucial for many travelers between Algeria and Spain.
According to the details provided, the crossing originally scheduled for March 10 from Oran to Alicante has been postponed to March 11 at 11:00 pm. Similarly, the return journey from Alicante to Oran has seen its departure date pushed back from March 11 to March 13 at 11:00 am. Faced with these changes, Algeria Ferries has offered alternatives to affected travelers, giving them the opportunity to reschedule their journey for later dates, with the promise of compensation.
The company suggested to passengers of the March 10 Oran-Alicante crossing to choose the March 19 crossing at 11:00 pm. For those scheduled on the Alicante-Oran route on March 11, options for March 18 or March 20 have been made available. This flexibility aims to minimize the inconvenience caused by these unexpected changes, while ensuring the continuity of the service.
What are the consequences for travelers?
These repeated announcements of last-minute changes have sparked a wave of discontent among Algeria Ferries customers, with many expressing their frustration on social media. Travelers find themselves disoriented, facing uncertainty about their travel plans, in a context where many rely on these connections for personal or professional reasons.
The difficulty in keeping up with the constant changes in the company’s program raises questions about operational management and communication with customers. Although the proposal to reschedule trips and provide compensation is a mitigation measure, it does not fully address the issue of eroded trust between the company and its users.
The situation thus highlights the challenges faced by transport companies in managing unforeseen events and effectively communicating with their clientele. For Algeria Ferries, it becomes imperative to review its operational and communication strategies to restore the trust of its customers and ensure the reliability of its service, in an industry where competition continues to grow.
Therefore, the recent events surrounding Algeria Ferries’ program changes reflect the tensions between the operational needs of a transport company and the expectations of its customers. How Algeria Ferries will manage this crisis and the measures it will take to prevent such inconveniences in the future will be crucial for its image and its relationship with its clientele.
Read the original article(French) on Algerie 360
