Uganda’s insurance sector players urged to go digital

The insurance sector in Uganda has been urged to transition to digital services to better serve customers. Mr Alhaj Kaddunabbi Lubega, CEO of the Insurance Regulatory Authority of Uganda (IRA), emphasised the importance of embracing digital transformation.

“It is essential to embrace digital transformation to thrive in this competitive landscape. Let us go back to our companies and digitalize our operations. We should not wait for the IRA to issue directives; let us do it voluntarily,” Lubega said.

Mr Lubega noted that digital technology will improve insurance business processes,…