Namibia: Insurance companies pay N$4.4m in refunds – Business

Insurance companies had to refund clients with N$4.4 million after several complaints had been filed.

Among the complaints is delays in the payment of death benefits, lapsed policies that were still being charged, the repudiation of funeral benefit claims, and services either not acceptable or not delivered.

According to a Namibia Financial Institutions Supervisory Authority (Namfisa) annual report, the root cause of the recurrence of some complaints includes ineffective communication…